Privacy Policy

At GPU Solutions FZ-LLC (“GPU Solutions”), accessible from https://gpusolutions.net, protecting the privacy of our visitors and customers is a top priority. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Scope

This Policy applies to information collected through our website and online services. It does not apply to data collected offline or via channels other than our website.

Consent

By using our website, you consent to this Privacy Policy and agree to its terms.

Information We Collect

The types of personal information we may collect include:

  • Contact details: name, email address, phone number, company name, shipping/billing address.
  • Communications: message content and attachments you send via forms, email, or WhatsApp.
  • Account & order data: repair case IDs, service history, quotes, invoices.
  • Usage data: IP address, browser type, device info, pages visited, time/date stamps, referrers.
  • Cookies & similar tech: to store preferences and improve user experience.

How We Use Your Information

  • Provide, operate, and maintain our website and services
  • Process repair bookings, diagnostics, quotes, and invoices
  • Improve and personalize the website and customer experience
  • Analyze usage and performance to develop new features
  • Communicate with you about support, updates, and service information
  • Send transactional emails and necessary notifications
  • Detect, prevent, and address fraud or abuse

Payments (Stripe, Apple Pay, Google Pay)

We use Stripe to process online payments. GPU Solutions does not store full card numbers or CVV codes. Payment data you provide is transmitted directly to Stripe and handled according to Stripe’s Privacy Policy. Apple Pay and Google Pay, where used, are also processed via Stripe.

Shipping & Third-Party Services

For repairs involving shipping, we may share necessary information (e.g., name, address, phone number) with courier and logistics providers for pickup, delivery, and returns. These providers process your data according to their own privacy policies.

Legal Bases for Processing (GDPR)

Where applicable, we rely on one or more of the following lawful bases:

  • Contract: to provide requested services and fulfill orders.
  • Legitimate interests: to improve our services, prevent fraud, and secure our systems.
  • Consent: where you have given consent (e.g., for certain cookies/marketing).
  • Legal obligation: to comply with applicable laws and regulations.

Log Files

We follow standard practices using log files. The information collected (e.g., IP address, browser type, ISP, date/time stamp, referring/exit pages, click counts) is not linked to personally identifiable information and is used for analytics and site administration.

Cookies and Web Beacons

We use cookies to store preferences and track page interactions to optimize user experience. You can disable cookies via your browser settings; note that some features may not function properly if cookies are disabled.

Google Advertising & DART Cookie

Google may use DART cookies to serve ads based on your visit to our site and other sites. You can opt out at Google Ads Policy.

Advertising Partners

Our advertising partners may use cookies and web beacons according to their policies:

Third-Party Links & Privacy

Our Privacy Policy does not apply to third-party websites, services, or advertisers. Please consult their respective policies for details on their practices and opt-out options.

Data Retention

We retain personal data only as long as necessary to provide requested services, comply with legal obligations (including tax and accounting), resolve disputes, and enforce agreements. We periodically review retention periods and securely delete or anonymize data when it is no longer needed.

Data Security

We implement industry-standard technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

International Transfers

As a UAE-based company offering worldwide services, your data may be processed outside your country. We take appropriate steps to ensure that data transfers comply with applicable laws and that your information remains protected.

Your Rights

CCPA (California)

California consumers may have the right to:

  • Request disclosure of the categories and specific pieces of personal data collected
  • Request deletion of personal data
  • Request that personal data not be sold

To exercise these rights, contact us. We will respond within one month where applicable.

GDPR (EEA/UK)

You may have the right to:

  • Access your personal data
  • Rectification of inaccurate or incomplete data
  • Erasure (in certain circumstances)
  • Restriction of processing (in certain circumstances)
  • Object to processing (in certain circumstances)
  • Data portability (receive data in a machine-readable format)

To exercise these rights, contact us. We aim to respond within one month.

Children’s Privacy

We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal information, please contact us immediately so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when changes were most recently made. Material changes will be communicated via our website or by direct notice where appropriate.

Contact Us

For questions or requests regarding this Privacy Policy, please contact:
Email: [email protected]
WhatsApp: +971 555634631

Last updated: 15 September 2025