Frequently Asked Questions (FAQ) – Graphics Card Repairs

Q: Is Graphics Card Repairs a Registered company?
A: Graphics Card Repairs / GPU Solutions is part of GPU Solutions FZ-LLC, which has its registered address at FDRK2777, Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.

Q: What is the cost of repairing my graphics card?
A: The cost of repair will depend on the model of the Graphics Card. This service fee covers new thermal paste and components like capacitors, resistors, inductors, diodes, and transistors. It doesn’t include parts like MOSFETs, Regulators, Controllers, Memory modules, and GPU cores. All customers will be billed in AED (Dirhams). For customers outside UAE the amount will be converted in their local currency for ease of Payment.

Note: Below are the Repair Service fees for GPUs.

Nvidia GPU’s

  • RTX 5090 – AED 600
  • RTX 5080 and RTX 4090 – AED 500
  • RTX 5070 Ti – AED 350
  • RTX 4080 and 4080 Super – AED 400
  • RTX 5070, RTX 4070, RTX 4070 Super, RTX 4070 Ti, RTX 4070 Ti Super – AED 300
  • RTX  4060 and RTX 4060 Ti – AED 200
  • Quadro RTX 6000 48GB, RTX 5000 32GB, A800 40GB – AED 400
  • Quadro RTX 4500, RTX A6000, RTX A5500, RTX A4500 and RTX 4000 – AED 350
  • Quadro RTX A2000, GV100, P6000 and M6000 – AED 300
  • Quadro RTX A1000, P5000, P4000, M5000 and M4000- AED 250
  • Quadro P2200, P1000, P650, P400, and all other older Quadro versions – AED 200
  • RTX 3080, RTX 3080 Ti, RTX 3090, and RTX 3090 Ti – AED 300
  • RTX 3050, RTX 3060, RTX 3060 Ti, RTX 3070, and RTX 3070 Ti – AED 200
  • RTX 2080 Ti – AED 250
  • RTX 2060, RTX 2060 Super, RTX 2070, RTX 2070 Super, RTX 2080 and RTX 2080 Super – AED 200

We no longer accept the NVIDIA GTX 1000 series and below, as the repair cost exceeds the GPU value.

AMD GPU’s

  • RX 7900 XT and RX 7900 XTX – AED 400
  • RX 9070 XT – AED 350
  • RX 9070, RX 7700 XT, and RX 7800 XT – AED 300
  • RX 7600 and RX 7600 XT – AED 200
  • RX 6900 XT and RX 6950 XT – AED 300
  • RX 6800, RX 6800 XT – AED 250
  • RX 6600, RX 6600 XT, RX 6650 XT, RX 6700, RX 6700 XT – AED 200
  • RX 6500 XT and RX 6400 – AED 150
  • RX 5500 XT, RX 5600 XT, RX 5700, and RX 5700 XT – AED 200

We no longer accept the AMD Vega series, the AMD RX 500 series, and below, as the repair cost is more than the value of the GPU.

Parts like MOSFETs, Regulators, Controllers, Memory Modules, or any other ICs replaced will add to the Repair Service Fee for the serviced graphics card.

Q: How do I proceed to send my Graphics Card for Repair?
A: You have to first Book Your Repair slot by filling the repair form. Once the form is submitted, a ticket is raised with us, and you will receive an email with the ticket number and instructions for shipping. Follow the instructions in the email to proceed.

Q: What happens if I do not ship my GPU for repairs after filling the repair form and receiving a ticket number / Case ID?
A: Your ticket / Case will remain open for 30 days, within which you have to provide the shipping tracking number, or your graphics Card should reach us, after which your ticket / Case with us will automatically be closed.

Q: Can I reopen a closed Ticket / Case if I have decided to send my GPU for repair?
A: No. You have to raise a new ticket by filling in the Repair Form.

 

Q: How long does it take to repair my graphics card?
A: The repair time varies depending on the card’s fault. As there is high demand to repair graphics cards, the current repair time is 15 days up to 30 days.  Once the repair process starts, most cards are fixed within 1-2 hours, while complex issues can take up to 48 hours or more. If parts need to be ordered, it may take up to 23 more days due to shipping. We will provide an exact timeframe after diagnosis.

Q: Do you offer a Pickup and Drop Facility?
A: Yes. We offer a Pickup and drop-off facility within the UAE for a fee of AED 50.

Q: Will I be charged if I choose not to repair the graphics card after diagnosis?
A: If you decide not to proceed with the repair after diagnosis, there is a minimum fee of AED 100 because of the effort and time involved in diagnosing the graphics card.

Q: Will I be charged a Diagnostics fee plus a Graphics Card Repair fee after my GPU is repaired?
A: No! You will not be charged a Diagnostics Fee if your GPU is successfully repaired. You will be charged a Diagnostics Fee only when your GPU is deemed as NO FIX.

Q: When is a GPU deemed as NO FIX?
A: After we have diagnosed your GPU and we have identified the fault, and/or any one of the scenarios below.
1) The cost of repairing the graphics card is more than its current market value, it is deemed as NO FIX.
2) The graphics card is broken/damaged beyond repair.
3) You decide not to proceed with the repair.

Q: Do you offer Priority Service if I do not wish to wait for 15 to 30 days?
A: Yes! We offer priority service for an additional fee of AED 200. The repair time for Priority Service is 1 day up to 15 days, depending on the complexity of the fault.

Q: If I choose the Priority Service and the GPU is deemed as No Fix, will I still be charged the Priority Service Fee?
A: Yes! If the GPU is deemed as No FIX, AED 200 will be charged over and above the Diagnostics Fee of AED 100.
E.g. 1)  Mark has opted for priority service, and his GPU is deemed as NO FIX he will be charged for Priority service (AED 200) and Diagnostics Fee (AED 100).
E.g. 2) Mark has NOT opted for priority service, and his GPU is deemed as NO FIX. He will be charged only the Diagnostic Fee (AED 100).

Q: Can I ship my graphics card for repairs if I can’t visit in person?
A: Yes, you can ship your graphics card. Fill out the Repair Request Form to create a case ID before shipping. Shipping and insurance costs are your responsibility.

Q: I have many GPUs for repair. Do you offer a discount on bulk repairs?
A: Yes, we provide a discount on the Service Fee for bulk repairs. We offer a discount of 10% if you send 5 to 9 graphics cards under a single Case ID, and up to 20% is offered if you send 10 or more graphics cards for repair under a single Case ID. The discount is on the service fee. There is no discount on replacement parts or parts installed during repair.

Q: I am a shop, will I get a special rate if I send GPUs for repair to you?
A: We can work out a special rate depending on the commitment of the number of GPUs you can send in a month. Contact us at support@gpusolutions.net to discuss further.

Q: Will I receive a quote, and is there a charge for it?
A: We provide quotes free of charge after diagnosing the card. However, if you choose not to proceed with the repair, a minimum diagnostic fee applies.

Q: How can I get updates on the repair status of my graphics card?
A: Once we receive your card, we create a case and provide a case ID. Updates are sent via email and WhatsApp, and you can check the job status on our website.

Q: Do you accept graphics cards for repairs from outside the UAE, like the US, Europe, and other countries?
A: Yes, we accept Graphics Cards from outside the UAE. However, we advise checking repair costs and shipping expenses to ensure they don’t exceed the card’s value before you book your repair.

Q: How can I make payments for repairs from outside the UAE?
A: Payments outside the UAE can be made via Ziina, our payment partner. you can opt to pay in your local currency, and the converted amount will be displayed during payment checkout. You can use your Credit / Debit Cards, Apple Pay, and Google Pay to make payments. Bank Transfer is not available from outside the UAE.

Q: If I am in the UAE, can I make payments using my Credit Card / Debit Card?
A: Yes we have partnered with Ziina as our payment gateway so you can make all payments online or by scanning the QR code and using your Credit / Debit card, Apple Pay, and Google Pay.

Q: What other payment options are available if I am in the UAE?
A: If you are in the UAE, you also have the option of Online Payment, NFC payment using Credit Card / Debit Card / Mobile phone, Payment using QR code Scan,  Bank Transfer, and Cash.

Q: Which payment gateway does GPU Solutions use for payments?
A: We use Ziina as the payment gateway for online payments.

Q: What are your operating hours?
A: Our operating hours are
Monday: 11 am to 8 pm
Tuesday: 11 am to 8 pm
Wednesday: 11 am to 8 pm
Thursday: 11 am to 8 pm
Friday: 11 am to 8 pm
Saturday: 11 am to 8 pm
Sunday: Closed.

Q: Do you have a YouTube Channel to watch your work?
A: Yes, we have a YouTube Channel showcasing our repair work.

Q: Can I upgrade the memory of my graphics card?
A: Currently, we offer upgrades on only RTX 2080 Ti to 22GB and RTX 3070 to 16GB. Memory upgrade possibility depends on various factors, including the number of memory slots, memory capacity installed on the GPU, memory capacity available on the platform, and the BIOS. The largest capacity ever produced on the GDDR6 and GDDR6X platforms is 2GB, and on the GDDR7 platform, it is 3 GB. These memory modules cannot be interchanged with each other as the layout of the memory modules is different.

Q: Will my upgrade request be honored if I place an upgrade order for GPUs other than the RTX 2080 Ti and RTX 3070?
 A: Your order will be canceled as we will not be able to service the request. If in the future we can upgrade any other GPUs we will release a video on our YouTube Channel first.

Q: Can I watch the repair videos on your website?
A: Yes, you can view our repair videos on our website.

Q: What address should I ship my graphics card to for repairs?
A: Our workshop address is:
GPU Solutions FZ-LLC, Flat 203, Ibrahim Khalifa Building, 35th Street, Above Carryfood Supermarket, Al Muraqqabat, Deira, Dubai, UAE.
Before shipping, please read the Repair terms and conditions and fill out the Repair Request Form.

Q: What contact number can I use to communicate with a repair technician?
A: WhatsApp us at +971 555634631, or email support@gpusolutions.net. We’re here to help.