FAQ

Frequently Asked Questions (FAQ) – Graphics Card Repairs

Q: Is Graphics Card Repairs a Registered company?
A: Graphics Card Repairs is part of GPU Solutions FZ-LLC, which has its registered address at FDRK2777, Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.

Q: What is the cost of repairing my graphics card?
A: The cost of repair will depend on the model of the Graphics Card. This service fee covers new thermal paste and components like capacitors, resistors, inductors, diodes, transistors. MOSFETs, Regulators, and Controllers. It doesn’t include parts like Memory modules, and GPU cores. All customers in the UAE will be billed in AED and those from all other countries will be billed in USD.

Note: Below is the Repair fee for GPUs.

Nvidia GPU’s

  • RTX 5090 – AED 600 or USD 165
  • RTX 5080 and RTX 4090 – AED 500 or USD 140
  • RTX 5070 Ti – AED 350 or USD 96
  • RTX 4080 and 4080 Super – AED 400 or USD 130
  • RTX 5070, RTX 4070, RTX 4070 Super, RTX 4070 Ti, RTX 4070 Ti Super – AED 300 or USD 90
  • RTX  4060 and RTX  RTX 4060 Ti – AED 200 or USD 65
  • Quadro RTX 6000 48GB, RTX 5000 32GB, A800 40GB – AED 400 or USD 130
  • Quadro RTX 4500, RTX A6000, RTX A5500, RTX A4500 and RTX 4000 – AED 350 or USD 110
  • Quadro RTX A2000, GV100, P6000 and M6000 – AED 300 or USD 90
  • Quadro RTX A1000, P5000, P4000, M5000 and M4000- AED 250 or USD 75
  • Quadro P2200, P1000, P650, P400 and all other older Quadro versions – AED 200 or USD 65
  • RTX 3080, RTX 3080 Ti, RTX 3090 and RTX 3090 Ti – AED 300 or USD 90
  • RTX 3050, RTX 3060, RTX 3060 Ti, RTX 3070 and RTX 3070 Ti – AED 200 or USD 65
  • RTX 2080 Ti – AED 250 or USD 75
  • RTX 2060, RTX 2060 Super, RTX 2070, RTX 2070 Super, RTX 2080 and RTX 2080 Super – AED 200 or USD 65
  • All GTX 1000 series cards and below AED 150 or USD 50

AMD GPU’s

  • RX 7900 XT and RX 7900 XTX – AED 400 or USD 130
  • RX 9070 XT – AED 350 or USD 96
  • RX 9070, RX 7700 XT and RX 7800 XT – AED 300 or USD 90
  • RX 7600 and RX 7600 XT – AED 200 or USD 65
  • RX 6900 XT and RX 6950 XT – AED 300 or USD 90
  • RX 6800, RX 6800 XT – AED 250 or USD 75
  • RX 6600, RX 6600 XT, RX 6650 XT, RX 6700, RX 6700 XT – AED 200 or USD 65
  • RX 6500 XT and RX 6400 – AED 150 or USD 50
  • RX 5500 XT, RX 5600 XT, RX 5700 and RX 5700 XT – AED 200 or USD 65
  • All other AMD cards older than 5000 series – AED 150 or USD 50

Q: Will I be charged if I choose not to repair the graphics card after diagnosis?
A: If you decide not to proceed with the repair after diagnosis, there is a minimum fee of AED 100 (UAE) or USD 40 (outside UAE) because of the effort involved in diagnosing the graphics card.

Q: How long does it take to repair my graphics card?
A: The repair time varies depending on the card’s fault. As there is high demand to repair graphics cards the current repair time is 20 days up to 30 days.  Once the repair process starts most cards are fixed within 1-2 hours, while complex issues can take up to 48 hours. If parts need to be ordered, it may take up to 23 days more due to shipping. We will provide an exact timeframe after diagnosis.

Q: Do you offer Priority Service if I do not wish to wait for 20 to 30 days?
A: Yes! We offer priority service for an additional fee of AED 100 or USD 40. The repair time for Priority Service is 1 day up to 10 days.

Q: If I choose the Priority Service and the GPU is deemed as No Fix will I still be charged the Priority Service Fee?
A: Yes! If the GPU is deemed as No FIX, AED 100 or USD 40 will be charged over and above the Diagnostics Fee.
E.g. 1)  Mark has opted for priority service and his GPU is deemed as NO FIX, he will be charged for Priority service (AED 100 or USD 40) and Diagnostics Fee (AED 100 or USD 40).
E.g. 2) Mark has NOT opted for priority service and his GPU is deemed as NO FIX, he will be charged the Diagnostic Fee (AED 100 or USD 40).

Q: Will I be charged a Diagnostics fee plus Graphics Card Repair fee after my GPU is repaired?
A: No! You will not be charged Diagnostics Fee if your GPU is successfully repaired. You will be charged Diagnostics Fee only when your GPU is deemed as NO FIX.

Q: When is a GPU deemed as NO FIX ?
A: After we have diagnosed your GPU and we have identified the fault and any one of the scenarios below.
1) The cost of Repairing the graphics card is more than its current market value, it is deemed as NO FIX.
2) The graphics card is broken / damaged beyond repair.
3) You decide not to proceed with the repair.

Q: I have many GPUs for repair. Do you offer discount on bulk repair?
A: Yes, we provide a discount on Service Fee. We offer a discount of 10% if you send 5 graphics cards and above and up to 20% is offered if you send 10 or more graphics cards for repair. There is no discount on replacement parts.

Q: Will I receive a quote, and is there a charge for it?
A: We provide quotes free of charge after diagnosing the card. However, if you choose not to proceed with the repair, a minimum diagnosing fee applies.

Q: Do you accept graphics cards for repairs from outside the UAE?
A: Yes, we accept cards from outside the UAE. However, we advise checking repair costs and shipping expenses to ensure they don’t exceed the card’s value.

Q: How can I make payments for repairs from outside the UAE?
A: Payments outside the UAE can be made via PayPal, with all transactions in USD or you can opt for local currently (AED) using our payment gateway Ziina. You will be given a choice after the repair is completed and before the bill is raised. You can use your Credit / Debit Cards to make payments. Bank Transfer is not available from outside UAE.

Q: If I am in UAE can I make payments using my Credit Card / Debit Card?
A: Yes we have partnered with Ziina as our payment gateway so you can make all payments online.

Q: What other payment options are available if I am in the UAE?
A: If you are in the UAE you also have the option of Online Payment, NFC payment using Credit Card / Debit Card / Mobile phone, Payment using QR code Scan,  Bank Transfer and Cash.

Q: Which payment gateway does GPU Solutions use for payments?
A: We use Ziina and PayPal as payment gateway for online payments .

Q: Can I ship my graphics card for repairs if I can’t visit in person?
A: Yes, you can ship your graphics card. Fill out the Repair Request Form to create a case ID before shipping. Shipping and insurance costs are your responsibility.

Q: How can I get updates on the repair status of my graphics card?
A: Once we receive your card, we create a case and provide a case ID. Updates are sent via email and WhatsApp, and you can check the job status on our website.

Q: What are your operating hours?
A: Our operating hours are
Monday: 11 am to 8 pm
Tuesday: 11 am to 8 pm
Wednesday: 11 am to 8 pm
Thursday: 11 am to 8 pm
Friday: 11 am to 8 pm
Saturday: 11 am to 8 pm
Sunday: Closed.

Q: Do you have a YouTube Channel to watch your work?
A: Yes, we have a YouTube Channel showcasing our repair work.

Q: Can I upgrade the memory of my graphics card?
A: Currently we offer upgrades on only RTX 2080 Ti to 22GB and RTX 3070 to 16GB.

Q: Will my upgrade request be honored if I place upgrade order for other GPUs other than the RTX 2080Ti and RTX 3070?
 A: Your order will be canceled as we will not be able to service the request. If in the future we are able to upgrade any other GPUs we will release a video on our YouTube Channel first.

Q: Can I watch the repair videos on your website?
A: Yes, you can view our repair videos on our website.

Q: What address should I ship my graphics card to for repairs?
A: Our workshop address is:
Graphics Card Repairs, Flat 203, Ibrahim Khalifa Building, 35th Street, Above Carryfood Supermarket, Al Muraqqabat, Deira, Dubai, UAE.
Before shipping, please read the Repair terms and conditions and fill the Repair Request Form.

Q: What contact number can I use to talk with a repair technician?
A: Call or WhatsApp us at +971 555634631, or email support@gpusolutions.net. We’re here to help.